You are our ears and eyes when reporting a fault. It helps us enormously if you can inform us about the location and the pump number. Where you see the fault, the payment pole or the counter or maybe not at all. What does not work: the nozzle (fuel gun), maybe there is no pressure or the hose is disconnected. Are there any other things we need to know: have you pressed the emergency stop or can you only refuel a little. We all want to know.